IT Delivery Manager / Project Manager

A. Project Delivery & Execution

• Lead end-to-end management of client-facing technology projects, from planning to deployment and closure. Define and oversee project scope, timelines, deliverables, budgets, and success criteria.
• Manage project documentation, including project plans, risk registers, and communication frameworks.
• Manage team performance using Agile/Scrum based on agreed upon SLA with client and KPI with the team, and address issues, if any.
• Lead project-specific meetings, provide updates, manage expectations, and escalate issues to Operations Manager.
• Use Asana for task tracking and reporting.
• Identify and mitigate risks, enforce project management standards and methodologies.

B. Client & Stakeholder Engagement

• Serve as the primary point of contact for clients on technology-related projects.
• Facilitate regular status updates, reviews, and demo sessions to maintain transparency and...