Full-time
IT Customer Account Manager
Posted by Stratospherec Ltd • Guildford, Surrey, United Kingdom
About the Role
Customer Account Manager - UK Software company in Guildford - to £48k per annum
My client Guildford-based software and services company delivering Enterprise management software, primarily to the rail industry, both within the UK and internationally. They are looking for a Customer Account Manager to be based out of their Guildford offices. This role is on-site full-time.
This role is integral to the success of the business because you will be responsible for customer care for a group of customers for the business. This role is 100% customer care focused.
They have 28 days' holiday plus Bank Holidays! Paying up to £50k depending on experience!
Main Responsibilities:
* Manage ticketing system for customer bugs, features and support.
* Critically evaluate incoming customer requests and communicate internally.
* New system features and regression testing.
* Customer systems training.
* Develop training material as re...
My client Guildford-based software and services company delivering Enterprise management software, primarily to the rail industry, both within the UK and internationally. They are looking for a Customer Account Manager to be based out of their Guildford offices. This role is on-site full-time.
This role is integral to the success of the business because you will be responsible for customer care for a group of customers for the business. This role is 100% customer care focused.
They have 28 days' holiday plus Bank Holidays! Paying up to £50k depending on experience!
Main Responsibilities:
* Manage ticketing system for customer bugs, features and support.
* Critically evaluate incoming customer requests and communicate internally.
* New system features and regression testing.
* Customer systems training.
* Develop training material as re...
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