IT Application Support

We're have opening for 2 roles here.

Responsibilities:

IT Support with (3-5 Years Work Experience)

• Work Orders - Resolve Work orders in form of Business/functional queries, ad hoc testing, verification,
• and validation etc., from regional product team and customer support teams.
• Reporting the issues with the deployments and coordinating with the Development Teams to fix any
• deployment issues.
• Incident Resolution - Review and resolve the Incidents arising from operation Command Center Alerts
• Alerts from Enterprise Monitoring Operations (EM Operations).
• Traffic Routing – perform traffic routing in support of infrastructure maintenance
• Raise new change tickets and arrange for approvals, including CAB approvals
• Creating Confluence pages for newly analyzed Work Orders / new type of Incidents with resolution steps

IT Support with (5-8 years Work Experience)

• Change Imp...