About the Role
Position
The IS Clienteling will be responsible for leading the design, governance, compliance and continuous enhancement of clienteling, customer service, and after-sales solutions within the Salesforce ecosystem. Acting as a main IT counterpart for business stakeholders, this role ensures the seamless integration of Salesforce Service Cloud and Marketing Cloud to deliver personalized and data-driven customer experiences. The position requires a balance of technical expertise, program management, and cross-functional collaboration to support business growth and customer engagement strategies across markets.
Job responsibilities
• Support the evolution of Salesforce-based Clienteling solutions, ensuring alignment with business priorities in clienteling, customer service, and Care processes.
• Act as an internal expert on Salesforce Service Cloud and Marketing Cloud, overseeing solution architecture, customization governa...
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