What you will do
As an Issue Resolution Manager, you will:
Own the plan and the process to immediately contain complex issues (both Packaging & processing) and Accidents & Incidents by utilizing all available resources; Prevent expansion of issues by deploying available solutions or driving the creation of new solutions; Drive relevant forums to update stakeholders, participate when required; Secure structured and regular communication to stakeholders and customers during issue resolution progress; Lead collection and consolidation of high-quality, relevant documentation for proper closing of technical issues; Maintain a good understanding of the Accidents & Incidents (A/I) process, and support when needed; Participate in the review of Customer Experience Issue Resolution in the geography Create and share Lessons Learned and Best Practices in market area from analyzed Top Issues; ...