About the Role
<p>The Support Engineer’s role is to ensure proper IT operations so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user requests. Problem resolution may involve the use of diagnostic and request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Installing and upgrading hardware/software and performing troubleshooting of end user issues. The role requires technical troubleshooting abilities and excellent customer service skills.</p>
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<p><strong>Responsibilities:</strong></p>
<ul>
<li>Manage incoming requests from end users in a courteous manner.</li>
<li>Carry out and track the problem-solving process through to final resolution.</li&...
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