Full-time
Intraday Workforce Planning Analyst - Client Engagement
Posted by Kraken • la florida, región de los lagos, Chile
About the Role
Kraken is seeking a Client Engagement Operations Analyst to enhance staffing efficiency for service support teams in La Florida, Los Lagos, Chile. You will manage intraday forecasting and scheduling while collaborating with operations and leadership to foster exceptional client experiences.
Your role will include analyzing volume patterns and creating an organized staffing plan, leading calls, and ensuring timely communication of schedule changes.
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