Full-time
Intraday Staffing & Client Experience Analyst
Posted by Kraken • lo barnechea, lo barnechea, Chile
About the Role
Kraken is seeking a Client Engagement Operations Analyst located in Chile, Región Metropolitana de Santiago. This role involves ensuring service support teams are efficiently staffed through intraday forecasting, scheduling, and data analysis to enhance client experiences.
The ideal candidate will collaborate closely with operational leadership on staffing needs and lead capacity planning, while also possessing strong interpersonal skills and a passion for client satisfaction.
This position supports a dynamic work environment with flexible scheduling.
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