About the Role
- Provide accurate, meaning-for-meaning consecutive interpretation over the phone.
- Interpret in various sectors including medical, insurance, finance, emergency line, etc.
- Manage tone, pace, and professionalism during live calls
- Follow all interpreter protocols, company policies, confidentiality rules, and industry ethics.
- Maintain neutrality at all times and avoid personal opinions or additions.
- Build and maintain strong terminology knowledge relevant to OPI use cases.
- Attend required training, QA reviews, and coaching sessions.
- Demonstrate reliable attendance, accurate adherence to shift schedules, and timely completion of tasks.
- Follow feedback and improve based on coaching or quality evaluations.
- Work independently while maintaining professional communication with supervisors and teammates.
- Handle urgent, stressful, or sensitive calls (e.g., medical, emergency, legal) with composure.
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