About the Role
- Handle incoming and outgoing customer interactions via voice, chat, and email.
- Resolve customer queries accurately within defined SLAs.
- Document interactions correctly in CRM/ticketing systems.
- Adhere to schedule, quality standards, and information security policies.
- Meet individual and team performance benchmarks defined by the process.
- Participate in training, calibrations, and continuous improvement initiatives.Required Experience & Skills 1-4 years of experience in Contact Center / BPO operationsShift RequirementsWillingness to work 24/7 rotational shifts, including night shifts, weekends, and holidays. Work From Office
Skills Required
CRM ticketing systems
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