About the Role
About the Company
We are at Teleperformance hiring for Voice Coach - International process.
About the Role
The Voice Coach will be responsible for enhancing the performance of our agents through effective coaching and training.
Responsibilities
- Conduct regular coaching sessions with agents.
- Monitor and evaluate agent performance.
- Provide feedback and develop action plans for improvement.
- Collaborate with team leaders to identify training needs.
- Develop training materials and resources.
Qualifications
- Bachelor's degree in a relevant field.
- Experience in a coaching or training role.
Required Skills
- Excellent communication skills.
- Strong analytical and problem-solving abilities.
- Ability to motivate...
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