International Customer Service Representative

Job Description: International Customer Service Representative

Location: Hyderabad

Experience: 1–2 years

Shift: US Shift (Night Shift)

About the Role

We are seeking a motivated and customer-focused individual to join our International Customer Service team. The role involves handling customer queries from the US market, ensuring timely resolution, and delivering exceptional service experiences.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chats from international clients (primarily US).
• Provide accurate information, resolve issues, and ensure customer satisfaction.
• Maintain records of customer interactions and transactions.
• Escalate complex issues to the appropriate department when necessary.
• Meet performance metrics including response time, resolution rate, and customer satisfaction scores.