Internal Sales Manager

Internal Sales Manager
Location: Gloucester
Hours: Full time Monday to Friday
Salary: Competitive
Key Responsibilities of an Internal Sales Manager:
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Lead, mentor and support the Customer Service team to drive performance and engagement
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Monitor KPIs, analyse performance data and implement improvements
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Identify, document and maintain departmental processes and procedures
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Provide regular performance and activity reports to the Sales Director
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Act as a key point of contact for customers via phone, email and WhatsApp
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Ensure accurate and timely order processing
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Resolve customer queries and escalate complex issues where required
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Maintain high levels of customer satisfaction and identify service improvements
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Develop strong product knowledge to provide accurate information and guidance
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Support Area Sales Managers with quotations and ord...