Intermediate IT Services Specialist

Job Summary

We’re looking for an Intermediate IT Services Specialist with a passion for technology, an eye for detail, and extensive experience in IT support and asset management. In this role, you’ll be a crucial contributor to our IT operations, managing the entire lifecycle of support tickets, refining processes for efficiency, and leading technical best practices. Location

This is a hybrid position with two days a week in our Calgary hub office. Responsibilities

Provide world‑class IT support to employees globally, managing inbound tickets from submission to resolution. Document troubleshooting steps in detail and communicate solutions clearly to end users. Support the onboarding process for new employees, managing access to systems, applications, and various technologies. Maintain an accurate and up‑to‑date hardware inventory using asset‑management tools, ensuring smooth asset lifecycle management. Manage procurement and logistics for hardware and softwa...