Integration Engineer

Responsibilities :
Troubleshoot and resolve technical queries from merchants and their developer teams over multiple channels providing them with step-by-step technical assistance
Ability to demo the Cashfree product suite to merchants on pre-sales/post-sales calls and walk them through Product Integration and dashboard
Technical debugging of merchant environment to enable them to integrate with Cashfree through Mobile, plugins, APIs, etc.
Deep dive and analyze issues end-to-end and efficiently collaborate with other teams to solve critical merchant problems
Operate on stringent resolution SLAs to resolve business-critical problems for Cashfree merchants working and collaborating with engineering and operational teams
Provide a world-class support experience for Cashfree merchants.
Develop and maintain product-level playbooks for team reference, contribute to and manage the repository /knowledge base
Take up technical value add tasks and initiatives aimed at imp...