Integration and Support Specialist (Genesys)

Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Bogota# Integration and Support Specialist (Genesys)## Integration and Support SpecialistThe Integration and Support Specialist will play a pivotal role in bridging our Genesys contact center platform and Salesforce CRM ecosystem. This position focuses on facilitating the seamless onboarding of new users, troubleshooting integrations, and providing proactive support to minimize downtime and maximize platform efficiency. The ideal candidate is a problem-solver with hands-on experience in cloud-based integrations, a customer-centric mindset, and the ability to collaborate across technical and non-technical teams.Key Responsibilities* User Onboarding and Configuration: Lead the end-to-end onboarding process for new users in Genes...