Inside Sales Customer Service

JOB SUMMARY

This position serves as the primary business contact for the customer and, along with the Account Manager, is responsible for the customer’s satisfaction. The Inside Sales Representative is expected to support customers by managing reporting, communications, and pricing; collaborating with the Operations team to fulfill customer requirements; analyzing customer forecasts; and contributing to budget planning in coordination with the Sales team. This position acts as a liaison between the customer, sales, production planning and manufacturing.

DUTIES AND RESPONSIBILITIES

• Manage customer communications, serving as the primary point of contact for customer requirements at the Juarez site, in coordination with Operations Managers, including demand management, deliveries, quality issues, engineering requirements, and other needs as required.
• Develop forecasts and budgets, maintain product line forecasts with input from customers, ...