About the Role
An important global BPO company specializing in services, technology, and processes is seeking an Innovations & Practice Manager, who will lead the transformation of the company's service portfolio, evolving from traditional operating models toward innovative solutions based on advanced technologies (AI, Data, automation).
Key Responsibilities
- Business Model Transformation
- Lead the transition from standard services to innovative and digital solutions.
- Identify opportunities for improvement and disruption in current operating models.
- Lead the transition from standard services to innovative and digital solutions.
- Service Portfolio Design and Management
- Define, structure, and launch a portfolio of solutions based on AI, advanced analytics, automation, and emerging technologies.
- Ensure alignment with market trends and client needs.
- Define, structure, and launch a portfolio of solutions based on AI, advanced analytics, automation, and emerging technologies.
- Innovation Roadmap
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