Infrastructure Support Engineer (Java, Aws, Microservices)

We are seeking a motivated **Infrastructure Support Engineer with expertise in Java, AWS, and Microservices** to join our dynamic team.In this role, you will be responsible for maintaining and improving our infrastructure services to ensure optimal performance and reliability.RESPONSIBILITIES- Maintain speed of response and resolution as defined by Service Level Objectives (SLOs)- Achieve high customer satisfaction scores and adhere to quality standards in 90% of cases- Utilize troubleshooting tools and techniques to determine root causes of queries and provide customer-facing assessments- Document internal classification queries to identify and analyze classes of problems and preventative actions- Communicate effectively with Customer Engineers to drive resolution of complex product bugs- Generate documentation, procedures, and code-level resolutions as required- Engage in community management tasks as needed- Provide customer-specific architectural design solutions within product ...