Information Technology Technician

**I.Job Summary**:The Information Technology Technician provides essential technical support and oversite to thelocal campus community where they serve.The campus technician assists faculty, staff, andWindows, Apple, and Android operating systems is required.Additionally, a matureunderstanding of business productivity apps like Microsoft Office, Connectwise Automate,Active Directory, and others support tools like the Microsoft Deployment toolkit are mandatoryfor continued success in this role.The IT Technician should obtain an understanding of theITIL framework and how it applies to industry IT Service Management methodologies for thetimely delivery of established service level agreements.
**II.Job Duties**:1.
Daily support of faculty, staff, and student support requests and their correspondingescalation where applicable.2.
Monitoring and associated support of/through the IT Help Desk ticketing system3.
Asset management and IT inventory auditing.The provisioning of n...