About the Role
Job Title:
L1 Desktop Support Engineer
Experience Required:
1–3 years in IT infrastructure support, with focus on hardware, software, and operating system
issue resolution.
Role Overview:
As a Level 1 Desktop Support Engineer, you will be responsible for resolving basic IT issues in
accordance with hardware warranty terms and customer security compliance standards. You
will work under direction, following procedures and escalating complex problems to Level 2
engineers or relevant teams.
Key Responsibilities:
1. Hardware Support & Troubleshooting
• Installation, repair, and troubleshooting of desktops, laptops, printers, and peripherals
(monitors, keyboards, mice, fax machines, scanners).
• Physical ability to lift and move equipment weighing up to 50 lbs.
• Provide Smart Hands support for:
o Routers, switches, firewalls
o Racks and cabinets
o Tasks as di...
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