Information Technology Support Technician

About the Company : At Aura Advanced Technologies, we are dedicated to providing top-notch IT support and solutions to our clients. We pride ourselves on our collaborative and innovative work environment. Join our team and help us continue to deliver exceptional service!

About the Role : We are seeking a motivated and customer-focused intermediate IT Helpdesk Technician to join our IT team. In this role, you will be the first point of contact for our clients, providing technical support remotely and on-site troubleshooting assistance. This is an excellent opportunity for someone looking to enhance their career in IT and grow with our company.

Responsibilities :

• Respond to client inquiries and provide technical support via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues.
• Assist with the setup and configuration of computer systems and peripherals.
• Document and track su...