Information Technology Support Engineer

Job Description – IT Support Engineer Position: Experience: 2–5 Year Salary Package: Up to 6LPA other benefits Employment Type: US Shift (6 Pm to 3 Am) Job Summary: We are looking for a dedicated and technically skilled IT Support Engineer to join our team. The candidate should have strong troubleshooting abilities and excellent communication skills to interact with US-based end users professionally. The role involves providing technical support, resolving IT issues, and ensuring smooth system operations. Key Responsibilities: Provide technical support to US end users through calls, emails, and remote support tools Troubleshoot hardware, software, network, and system-related issues Install, configure, and maintain desktops, laptops, printers, and other IT equipment Handle user account management, password resets, and access-related requests Monitor and resolve IT tickets within SLA timelines Coordinate with internal teams for issue escalation and resolution Maintain accurate documenta...