Information Technology Operations Specialist

Job Responsibilities:

1. Perform 7×24 and 5×8 IDC (Internet Data Center) on-site duties as per Client

requirements.

2. Respond to incidents and execute work orders, including temporary tasks, in

accordance with service SLA requirements.

3. Be familiar with IDC environment and monitoring systems, proactively identifying

and assessing risks through routine inspections. Handle emergency incidents swiftly

and accurately following EOP processes, ensuring proper incident data recording and

preliminary report output.

4. Be proficient in the ticketing system, master SOP (Standard Operating Procedure)

workflows, and strictly adhere to them. Independently complete all work orders while

ensuring zero errors and meeting SLA compliance rates.

5. Have a thorough understanding of IDC equipment, including switches, servers,

cables, and installation, racking, deployment, and maintenance stand...