THE ROLE
As the IT Service Specialist, you will:
Promote positive technology experiences and outcomes while serving as a single point of contact for all end user tech supportProvide reactive support for level 1 incidents with a goal of reducing or minimizing threats and vulnerabilitiesTriage and fulfill all technology related requests within defined SLAsCoordinate the response to major IT incidents in collaboration with cross-functional teams to minimize impact on end users and business operationsSupport with identifying underlying issues to prevent recurring incidentsSupport on a primary shift throughout the week: Monday – Friday or Thursday – MondayTHE QUALIFICATIONS
The IT Service Specialist has:
Proven skills, certifications, education, and/or experienceA commitment to learn and apply Aritzia's Values and Business and People Leadership principlesTHE COMPENSATIO...