Information Technology Help Desk Manager >

Information Technology Help Desk Manager

Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Please visit Gateway Services Inc. to learn more about us.

SUMMARY:

The IT Helpdesk Manager, reporting into the Director IT Operations, is responsible for effectively managing end-user expectations, setting the organizational standard for IT support engagement, and serving as a communication channel between Team Members and the IT organization.

HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES:

1. Effectively manage, develop, and train the Helpdesk team.
2. Ensu...