Information Services Support Technician II

The IS Support Technician II role is to support and maintain the HRWC network and computer systems. This includes resolving escalated end user requests, installing, diagnosing, repairing, maintaining and upgrading hardware and software while ensuring optimal workstation and network performance. Perform and provide support duties of IS Support Technician I as required due to workload or escalation.

Qualifications

Education and Experience

Education

• Grade 12 plus a Post Secondary diploma in Computer Science/Information Technology.

Experience

• Two years of related experience.

Hands on experience with the following

• Office automation products (Microsoft Suite - Word, Excel, Access, Outlook).
• Experience with Microsoft Windows desktop and server operating systems.
• Data Communication Protocols.
• Familiarity with the fundamental principles of ITIL.
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