INFORMATION AND COMMUNICATION TECHNOLOGY MANAGER

Job Description

Posted on9 February 2026

The Customer Care Solutions Manager (CXE) is a strategic leader with technical expertise responsible for designing, architecting, and overseeing the business-side management of scalable CRM solutions on the Salesforce platform. The Customer Care Solutions Manager (CXE) oversees multiple initiatives under CXE, ensuring alignment with customer experience goals, business strategies, and enterprise architecture standards.

While leading solution design and validation, the Customer Care Solutions Manager (CXE) partners closely with ICT for production deployment, system development, and infrastructure governance. The role focuses on translating business needs into robust platform solutions, enabling operational agility and innovation without bypassing ICT control.

General Responsibilities

• Lead the business-side solution design and validation for Salesforce-based CRM initiatives, ensuring alignment...