Income Officer

We’re recruiting an experienced Income Officer on behalf of a well‑established local housing association in Birmingham. This Income Officer position is a temporary opportunity offering a varied caseload and the chance to play a key role in supporting tenants while protecting rental income.

The Role

You’ll be responsible for managing rent accounts across a defined patch, taking a proactive and structured approach to income recovery.

Key responsibilities of an Income Officer include:

• Managing rent accounts and arrears for a patch of properties
• Engaging with tenants to prevent arrears and agree repayment plans
• Taking appropriate recovery action in line with policy and legislation
• Preparing and progressing legal action, including court proceedings and possession claims
• Attending court where required
• Working closely with housing management, legal teams, and external agencies
• Effective...