Incident Problem Manager

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Summary

As the Incident / Problem Manager, you will oversee all aspects of the Major Incident / Problem Management process, from identification to restoral of service as quickly as possible to minimize the impact to business operations.

During the major incident lifecycle, the Incident Manager ensures timely escalations to technical teams, coordinates with support resources, and drives service restoration activities. The role also includes creating and managing timely communications during outages to stakeholders and supports performing the root cause analysis & and conducting follow-up meetings.

Also, the Incident / Problem Manager will drive conti...