Incident Manager (Remote in Mexico)

**What you will do**:
- Accountable for the resolution of Major Incidents and Crisis Management issues
- Manages end-to-end service delivery ensuring the responsible teams for the Major Incident Resolution are engaged and on track
- Provide communications for a broad range of requests from the Client as well as providing a single, one stop escalation point for the client
- Ensures client relationships and satisfaction are maintained by meeting current and potential needs, ensuring contract compliance
- Understands and leverages operating models to ensure that the appropriate dedicated shared on-site, off-site, offshore contractor and company resources are available to meet client needs
**Who you are**:
- Bachelor's degree in computer science, business administration, engineering, information systems or related field preferred.
- 2+ years of experience in similar role or in a leadership role such as project management, service delivery lead, team lead, etc.
**...