About the Role
Description
The Advisor I, Sales position is dedicated to assisting customers through inbound calls with the aim of selling basic products and services while ensuring customer satisfaction on the first contact. This role involves effectively processing customer orders and sales inquiries, providing essential product and service information, and delivering excellent customer service support. The primary goal is to resolve customer needs during the initial interaction, fostering long-term relationships and enhancing customer loyalty.
Essential Functions/Core Responsibilities
• Achieve specific sales targets and maximizing sale opportunities on each and every call
• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
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