Implementation Specialist

The Implementation Process Owner is responsible for leading the design and documentation of complex, end-to-end processes to meet management, client, and operational requirements.

This role is crucial in ensuring that processes are efficient, effective, and aligned with organizational goals and cover the agreed and signed SOW with clients.

Key Responsibilities

• Design, formalize, and implement end-to-end (E2E) processes based on client and internal requirements.

• Develop and maintain comprehensive documentation for both external and internal stakeholders.

• Continuously improve and review existing processes and documentation throughout the project lifecycle.

• Assess and validate process change requests before sharing them with the relevant teams (central or regional) for implementation.

• Serve as the liaison between process stakeholders and project teams, ensurin...