Implementation Specialist I (Document Management Team)

Overview

The Implementation Specialist supports functions in Leasing & Rents and Document Management to manage the forms and documents that property staff processes on a daily basis as part of the overall OneSite workflow, such as move‑ins, renewals, recertifications, and other routine processes that require consistent documentation. Documents are stored in one convenient location for the property’s staff.

Responsibilities

• Manage multiple client implementations simultaneously
• Ensure all client documents are received in accordance with departmental policies, legal requirements and customer specifications prior to starting implementation
• Perform system setup and configuration ensuring accuracy of complex data and multi‑system integrations
• Maintain advanced knowledge of each product for which they are responsible
• Accurately forecast activation dates and manage implementation appropriately to meet release dates