Implementation Manager – SaaS Implementation

About Samy
SAMY is a global network of independent marketing and communications agencies, using research, technology, strategy, creativity, and performance to deliver impactful, data-driven solutions and drive growth for brands. With over 1000 employees in 15+ offices across 18 countries (Europe, U.S., Latin America) and operating in 55 markets, SAMY serves over 100 leading clients, specializing in award-winning, end-to-end digital campaigns.

MISSION
Lead end-to-end enterprise Sprinklr implementations for strategic clients, ensuring the solution is properly designed, configured, integrated, and optimized to meet business goals. Act as the technical lead and escalation point for complex challenges, mentor and develop the implementation team by establishing best practices, coordinate closely with client technical leaders and internal global teams, and ensure technical governance, architecture reviews, and pre-sales validation delivering successful, measurable go-lives.