ICQA Area Manager

ICQA Area Manager Responsibilities

• Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfilment centre.
• Support safety programs and compliance to ensure a safe work environment for all associates.
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX.
• Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team.
• Conduct shift planning and forecasting, alongside assigning and directing work.
• Plan for and identify root causes of inventory deviation, via cause and effect analysis.
• Support network‑wide fulfilment & operations‑focused quality initiatives.
• Review and analyse customer complaints and process defect data, followed by development of corresponding action plans to reduce future inci...