About the Role
Title: IAM Ping Support
Location: Bangalore
Exp: 4-7 yrs
Job Description:
UID Operate Services
Ticket Management
Monitor overall OneUID SSO Platform health, performance, root cause analysis and problem management.
Analytical Reports to identify any network or LDAP gateway issues and fix them manually or report for Ping Identity Support to avoid end user impact.
Facilitate support case resolution with the vendor
Support OneUID Services like PingID MFA enrollment issues, SSL renewals, New rollouts like Passwordless authentication
Support IdP SAML Certificate Renewal and SP SAML Certificate update
Update OneUID Wiki and keep it up to date.
Prepare and share Weekly reporting to show primary incident trends, analytics current counts, ops projects, MTPs covered and SSO Login Analytics...
Location: Bangalore
Exp: 4-7 yrs
Job Description:
UID Operate Services
Ticket Management
Monitor overall OneUID SSO Platform health, performance, root cause analysis and problem management.
Analytical Reports to identify any network or LDAP gateway issues and fix them manually or report for Ping Identity Support to avoid end user impact.
Facilitate support case resolution with the vendor
Support OneUID Services like PingID MFA enrollment issues, SSL renewals, New rollouts like Passwordless authentication
Support IdP SAML Certificate Renewal and SP SAML Certificate update
Update OneUID Wiki and keep it up to date.
Prepare and share Weekly reporting to show primary incident trends, analytics current counts, ops projects, MTPs covered and SSO Login Analytics...
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