Full-time
Hybrid Service Delivery & SLA Leader
Posted by IN Groupe • WorkFromHome, WorkFromHome, Colombia
About the Role
A global leader in identity and secure transactions seeks a technical support leader in Colombia. This role focuses on resolving customer issues, ensuring SLA compliance, and refining support processes to enhance customer experience. The ideal candidate will have solid IT knowledge, leadership experience in help desk operations, and be proficient in English. The position offers bonuses and a hybrid work model based in Bogotá.
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