About the Role
Join TELUS Digital as an Associate Principal, AI & CX Solutions Strategist to redefine customer experiences through innovative AI applications. This full-time hybrid role is focused on developing strategic AI transformations for clients in Canada.
In this pivotal role at TELUS Digital, you will lead AI-driven initiatives, partnering with product teams to implement cutting-edge technology solutions in contact center operations. Ideal candidates will have 3-6 years of experience in digital product strategy or management consulting, combining a strong AI understanding with a passion for improving customer experiences.
Key Responsibilities:
• Bridge business goals with advanced AI and CX capabilities
• Create tailored AI strategies and advisory on implementations
• Build strategic business cases and collaborate with teams
• Identify valued tech and AI opportunities for clients
• Provide continuous input into CX product features and strategy
Requirements:
• 5-10 y...
In this pivotal role at TELUS Digital, you will lead AI-driven initiatives, partnering with product teams to implement cutting-edge technology solutions in contact center operations. Ideal candidates will have 3-6 years of experience in digital product strategy or management consulting, combining a strong AI understanding with a passion for improving customer experiences.
Key Responsibilities:
• Bridge business goals with advanced AI and CX capabilities
• Create tailored AI strategies and advisory on implementations
• Build strategic business cases and collaborate with teams
• Identify valued tech and AI opportunities for clients
• Provide continuous input into CX product features and strategy
Requirements:
• 5-10 y...
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