Human Resources Shared Services Assistant Manager

Job Tile: Human Resources Shared Services Assistant Manager
Experience: 5-8 years
Location: Pune
Roles & Responsibilities:
- Team Leadership: Supervise and guide Workday Operations (HCM, Payroll, Benefits) and Tech teams; ensure priorities are clear and resources allocated effectively.
- SLA Management: Monitor service delivery against agreed SLAs; implement corrective actions and escalate risks proactively.
- Issue Resolution: Maintain oversight of technical and operational issues; coordinate resolution and escalate to HRSS Manager when required.
- Governance & Compliance: Ensure adherence to data privacy, audit controls, and process governance; enforce security and access protocols.
- Stakeholder Engagement: Act as primary point of contact for HRSS leadership and HR Business Partners; provide regular status updates and performance dashboards.
- Reporting Oversight: Ensure all reporting remains within Workday; discourage offline Excel extracts; promote real-...