About the Role
Job Description
- Delivers Level 1 consultative support across various HR functions including, but not limited to, HR General, Benefits, Payroll, and Timekeeping. Manages a daily queue of employee tickets, resolving general inquiries, service requests, and incident reports for a global workforce.
- Liaises with internal support units, external vendors, and government agencies to provide comprehensive support to employees.
- Identifies gaps in processes or policies and collaborates with the team to ensure they are addressed and corrected.
- Responsible for writing internal process documents and knowledge-based articles for the assigned geography.
- Occasionally, partakes in automation and process optimization special projects.
Job Requirements
- Bachelor's/College Degree with at least 1-3 years of relevant experience with general knowledge on global labor standards, statutory benefits, payroll, timekeeping...
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