HR Manager

Job Summary

The HR Manager in a BPO setting is responsible for managing end-to-end human resource functions, including recruitment, employee relations, performance management, compliance, and HR operations. This role focuses on supporting high-volume hiring needs, ensuring workforce stability, and driving employee engagement in a fast-paced, target-driven environment.

Key Responsibilities

1. Talent Acquisition & Workforce Planning

• Oversee bulk hiring and ramp-up recruitment strategies to meet business demands.
• Collaborate with operations teams to forecast manpower requirements.
• Ensure quick turnaround time for hiring while maintaining quality standards.
• Manage recruitment channels (job portals, referrals, campus hiring, etc.).

2. Employee Relations & Engagement

• Address employee grievances and provide timely resolution.
• Promote a positive work cult...