Full-time

Housekeeping - Order Taker

Posted by Hilton • Surabaya, Indonesia, Indonesia

📍 Surabaya, Indonesia 🕒 February 28, 2026

About the Role

As a Housekeeping-Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards.
**What will I be doing?**
As a Housekeeping-Order Taker, you will be responsible for performing the following tasks to the highest standards:
+ Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
+ Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
+ Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team
+ Responds to all emergency call which includes monitoring the alarm system
+ Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company o...

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