Duties and responsibilities related to the Hostess role:
Act as the first point of contact, providing a warm, professional, and culturally sensitive welcome to all arriving guests.Manage the reception area, ensuring it remains clean, organized, and inviting at all times.Inquire about reservations, check guest names on the booking list, and manage walk-in guests by providing accurate wait time estimates.Escort guests to their assigned tables, present menus, and introduce them to their server.Accommodate special requests for seating (e.g., window view, quiet corner, child-friendly area) whenever possible.Manage the restaurant's reservation system, handling bookings made via phone, email, and online platforms.Plan and allocate table seating charts to maximize dining room capacity and ensure a smooth service flow for the team.Proactively call guests to confirm their upcoming reservations, noting any special occ...