Hiring || Oracle Service Cloud - PAN INDIA

As a Technical Lead / Senior Consultant in Oracle Cloud Service, you will play a pivotal role in shaping and delivering high-performance, scalable customer service solutions using Oracle Service Cloud (RightNow). You will lead the end-to-end configuration, optimization, and governance of core modules such as Incidents, Contacts, Surveys, and Custom Objects, ensuring alignment with business objectives and enterprise security standards. Your expertise will drive the design and development of a robust, user-centric Customer Portal using modern web technologies, while enabling seamless integration with external systems through REST, SOAP, and ROQL APIs. This role demands a blend of technical depth, architectural vision, and leadership to deliver innovative, maintainable solutions that enhance customer experience and operational efficiency across PAN INDIA.