About the Role
Company Overview:
Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.
We are seeking a Helpdesk Support Specialist (Level 1) to provide first-line technical support to internal users. This role focuses on ticket intake, basic troubleshooting, and documentation, ensuring smooth internal operations while escalating complex issues to the Tier 2 and Tier 3 support teams.
Position Title: Helpdesk Support Specialist (Level 1)
Location: Remote (LATAM)
What you will be doing:...
Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.
We are seeking a Helpdesk Support Specialist (Level 1) to provide first-line technical support to internal users. This role focuses on ticket intake, basic troubleshooting, and documentation, ensuring smooth internal operations while escalating complex issues to the Tier 2 and Tier 3 support teams.
Position Title: Helpdesk Support Specialist (Level 1)
Location: Remote (LATAM)
What you will be doing:...
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