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Helpdesk Support Officer

Posted by ignite • Melbourne, Victoria, Australia

📍 Melbourne, Victoria 🕒 February 24, 2026
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About the Role

  • Opportunity to work within the government.
  • Be a part of the team that aims to make a difference.
  • Immediate Start

    • About the Role
    One of our government clients is looking for a helpdesk desk officer to join their team. As helpdesk support Officer you are responsible for delivering efficient, effective, and timely technical support to end-users, enabling them to use technology resources seamlessly and ensuring the smooth operation of an organization's IT environment.

    Roles and Responsibilities
  • Provide first-level technical support to end-users through various channels such as phone, email, chat, or in-person. Assist users with troubleshooting software and hardware issues, connectivity problems, and other technical challenges they encounter.
  • Provide IT Helpdesk support to the Council’s employees and Councillors (including home support where required for Councillors) for all the Council’s IT systems.

    • Job Details

    • Location Melbourne, Victoria
    • Job Type Contract
    • Category Computer Occupations
    • Posted February 24, 2026
    • Deadline April 05, 2026

    Ready to Apply?

    Submit your application today and take the next step in your career journey with ignite.

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