Full-time

HELPDESK SUPPORT ENGINEER

Posted by VSTECS • Petaling Jaya, Selangor, Malaysia

📍 Petaling Jaya, Selangor 🕒 June 26, 2026

Apply for this Job Similar Jobs

About the Role

 HELPDESK SUPPORT ENGINEER 
Petaling Jaya - Kota Damansara

RESPONSIBILITY:
Respond to user's queries via chat, email, phone and ticketing portal.
Handle inbound/outbound tickets in comply to the SLA.
Provide Level 1 technical support to users and escalate the issue to supervisor if it remains unresolved. 
Understand the nature of the issues faced by users and provide adequate solutions.
Follow up on escalation cases till closure.

REQUIREMENTS:
2 years' experience in helpdesk / technical support roles. 
Have knowledge on IT hardware and software.
Able to work based on 24/7 shift, by rotational.
Patience, able to work under pressure and customer service oriented. 
Good in communication skills.
Candidates must possess at least a Certificate or Diploma in Computer Science/Information Technology

Job Details

Location Petaling Jaya, Selangor
Job Type Full-time
Category Computer Occupations
Posted June 26, 2026
Deadline August 05, 2026

Ready to Apply?

Submit your application today and take the next step in your career journey with VSTECS.

Apply Now