Helpdesk Senior Associate - ITIL

Job Description

Req ID: 311547 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

General Duties and Responsibilities:

In these roles, you will be responsible for:

Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
Record, Update, and Escalate Support issues to the next level promptly.
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance.
Engage in discovering new IT business tools to support our business users and our internal IT Team.
Seek, Suggest, Evaluate, and implement process ...