Full-time

Helpdesk Senior Associate - ITIL

Posted by NTT DATA • Bengaluru, Karnataka, India

📍 Bengaluru, Karnataka 🕒 March 04, 2026

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About the Role

Job Description  
Years of Experience  
Global End User Services 
Requirements:  
Helpdesk Sr. Associate at Grade-5 position in Service Desk 
Must be a Graduate. B.Tech/B.E or any other technical degree preferred 
Good communication skills with minimum 1 year of international calling experience 
Good comprehension & writing skills. 
Must possess excellent customer handling skills 
Should be comfortable to work in rotational shift with 24x7 support window 
Job description:  
Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. 
Activities include recognition, research, isolation, resolution & follow up steps. 
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastruc...
                

Job Details

Location Bengaluru, Karnataka
Job Type Full-time
Category Other-General
Posted March 04, 2026
Deadline April 13, 2026

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